Wheels, Inc. (Des Plaines, Illinois)
was named the winner of Stevie awards in four categories in the 16th
Annual American Business Awards.
Wheels’ Mobile Assistant app was awarded a Gold Stevie in the Business/Government category and Bronze in the New Product or Service of the Year, Software category. Additionally, the company’s Supply Management approach earned a Silver Stevie in the Most Innovative Company of the Year category, and the Integration Services team received a Bronze Stevie in the Customer Service Department of the Year category.
“We’ve recently introduced several innovative product and process enhancements designed to deliver an even more outstanding experience for our clients,” said Ahsan Rahim, chief operating officer, Wheels. “It’s an honor to be recognized with a Stevie Award at each level – Gold, Silver and Bronze for our accomplishments and commitment to providing exceptional customer service.”
The Mobile Assistant app enables drivers of company-provided fleet vehicles to view important fleet-related information, perform record-keeping tasks and more on their mobile devices. By leveraging advanced machine learning, artificial intelligence (AI), and augmented reality the app significantly reduces the amount of time needed to complete routine tasks, resulting in improved driver productivity.
Wheels’ data-driven approach to Supply Management is unique within the fleet industry. It emphasizes partnering with suppliers to encourage end-to-end process ownership and continuous improvement. Supplier scorecards that capture metrics such as cost, quality, risk, and data security are used to monitor and benchmark suppliers’ performance, which leads to reduced costs and significantly improved performance, quality, and delivery for clients.
Another innovation Wheels rolled out this year was its enhanced Custom Process Request process. The company’s integration services team created a quality-engineered strategic framework for addressing custom requests during client onboarding. The process enables the team to support clients’ business objectives while enhancing organizational alignment and data quality.
The American Business Awards are the USA’s premier sales, business development, contact center, and customer service awards. More than 3,700 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Final judging was performed by a select committee of more than 200 executives from businesses worldwide.
For more information, visit wheels.com.
NTEA Member Directory listing for Wheels
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